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user_v4pgmk
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Sunday, August 2nd, 2026 6:28 PM

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I am a new customer.  I signed up to get internet and comcast tv. I have had 2 appointments where the text rides by without stopping. I need a person to run tge connections from the pole to the house and a technician to connect the tv box and internet inside.

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9 hours ago

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XfinityJon

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10 hours ago

Good afternoon user_v4pgmk. Thank you for joining our Xfinity Family! ❤️ We appreciate you joining. I will be happy to assist you further. I do have a few questions to better understand the situation. Has the address that you are currently at, had Xfinity before? Or is this the first time we would be installing service? I ask because I know you mentioned needing the drop run from the pole to the home? Are the other utility lines to the home above ground, or are the run underground?

 

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user_v4pgmk

Visitor

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4 Messages

New service. Other people in the neighborhood have wires from pole to house.

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9 hours ago

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XfinityJon

Official Employee

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1.6K Messages

I will be happy to look into this further for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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