Visitor
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1 Message
Direct message
We need an old Comcast pole removed from our corner property. We had AT&T remove their wires and attached to the new pole. PG&E took pictures and did a drive by to inform us that Comcast still has wires attached to the old pole and is responsible for removing the pole and repairing the sidewalk. We would like this to happen as two poles are not necessary in this very walkable neighborhood. When can Comcast schedule this work order?
XfinityVianney
Official Employee
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2.7K Messages
4 hours ago
Thank you for reaching out and creating a new post. I hope you are doing great today. For this particular issue, we'll need to get in contact with our local teams. I ask that you reach out privately, so we can cover the details of your location. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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