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user_n19lj0
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2 Messages

Monday, December 29th, 2025 6:08 PM

Direct Message

My xfinity bill is increased a lot from last month. How can I talk with the right xfinity contact regarding it? If the bill were to remain as high as the recent increase, I'll have to look for other provider options.

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Updated 

11 hours ago

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EG

Expert

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115.1K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

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XfinityChristy

Official Employee

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2.6K Messages

11 hours ago

 

user_n19lj0 Hello and thank you for reaching out via our Xfinty Community Forums about your recent bill increase. I completely understand your concern—unexpected changes in your monthly expenses are never a pleasant surprise, and I would feel the same way if my own bill jumped significantly. We certainly don’t want to lose you as a customer. We value your business and would love the opportunity to make things right. I would be more than happy to sit down with you virtually, review your current services, and see what promotions or loyalty offers we have available to help bring that monthly cost back down to a comfortable level.

 

To get started, please send us a direct message with your full name and complete service address.

To send a direct message:

  1. Click the "Direct Message" icon in the upper right corner of the page.

  2. Click the "New message" (pencil and paper) icon.

  3. Type "Xfinity Support" in the "To:" line and select it from the drop-down list.

  4. Type your message and press enter to send.

We look forward to working with you to find a solution that fits your budget!

 

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user_n19lj0

Visitor

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2 Messages

My name is [Edited: "Personal Information"]. 

Service address is : [Edited: "Personal Information"].

(edited)

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11 hours ago

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EG

Expert

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115.1K Messages

11 hours ago

@user_n19lj0 

I made your post private because you posted personal information on a public forum. Please follow the instructions given by the employee and send the team a private / direct message.

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