Direct message

I have tried to cancel my service over and over. I have an email from August 2025 saying g it’s been cancelled but you still charge me. I’ve online chatted and tried to cancel ag d again told it was canceled. But you still charge me. I don’t live at the address and don’t need your service!

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user_hyjenx

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2 Messages

8 hours ago

This is the address.

[Edited: "Personal Information"]

(edited)

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XfinityJamesC

Official Employee

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2.5K Messages

Greetings, @user_hyjenx! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues completing your cancelation request, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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EG

Expert

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114.2K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_hyjenx

Direct message

user_hyjenx

XfinityJamesC

EG

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