'We are getting messages about returning equipment. We do have a cable card that I have been told we didn't need to return since they are not supported and do not work. Please confirm if I do or do not need to return this. When I click the link regarding returning equipment, no equipment shows up for us to return.
@user_lrk6vn Welcome to our community forum. Thank you for reaching out so we can make sure you don't have any unreturned equipment associated with your account. You are not required to return cable cards, and you will not be charged if you don't return them.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
Expert
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31.7K Messages
9 days ago
@badair57
You first post your problem in the most appropriate Forum and then wait until an Official Employee invites you to send a direct message.
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