Hi there, myers_41sxrj! We are happy to assist you with your concerns. We invite you to a direct message if we need to access your account. How may I help?
Thank you for helping your grandmother, myers_41sxrj! That is very kind of you! I see your direct message. We try to keep as much information as possible public so it can help others that may have the same problem. When the email account is inactive and you are unable to get logged in so you can reactivate it, we have you speak with our Customer Security Assurance team. That link shows their contact information and hours they are in the office. They are the only team that can get that fixed for you.
What is most likely happening is that there is no password reset option set up (3rd party email address and/or cell phone number). The team can get that added so you can reset the password and then reactivate the email box.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
3.8K Messages
11 months ago
Hi there, myers_41sxrj! We are happy to assist you with your concerns. We invite you to a direct message if we need to access your account. How may I help?
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