U

Tuesday, October 15th, 2024 3:14 PM

direct message

Hey everyone, I'm having issues trying to use/find how to submit a DM, so that I can cancel the Extra Innings channel. Thank you

Expert

 • 

107.1K Messages

1 month ago

@user_y82hbc 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Expert

 • 

107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.6K Messages

1 month ago

 

user_y82hbc Hello! Thank you for reaching out and we are sorry if you've had some trouble reaching us. Please send a Direct Message with your full name and address so that we can help you. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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