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Thank you for using the Community Forum, @user_j8u5r0, I want to make sure we are on the same page here. Are you stating that you want to change the password of an email address you used to use with another Xfinity account that you are now attempting to use again but the acccount is not active?

Yes, I opened a Comcast email account in Colorado starting in about 1996 and established an email address which I used there. In 2017, I purchased a second home in Florida, and opened a Florida Comcast account because I was not permitted to have just one account for two homes in two states. I have continued to use my Colo email address as a sub-account of my primary Florida email address even after the Colo house was sold and the Colo Comcast account was terminated in 2021. It is my default email account. I have never had a problem when asked to provide my password to verify it.    Until now.

Last week I found the email sub-account was blocked on our two phones and I needed to change my password which apparently can only be done by logging in to Xfinity from the home wi-fi network (Colo) which no longer exists. The sub-account is still very much alive and active, at least for now on my PC, but sadly, not on our two phones unless you are able assist me in changing my password in order to unlock that email sub-account and then adopting it to my current Florida account.  I hate to give this address up after over 25 years. Can you please help me?