direct message

I had an Xfinity technician come out last month because there was an issue with THEIR wiring and the connection to my guest bedroom so I can work from home. The issue was not on my end, so why am I being billed $100 for something that is Comcast’s fault. and on top of that, all the technician did was drill a hole through my front room wall to my guest room wall to use the wire that worked, he did not even fix the connection issue so I have no working connection in my living room I am forced to use a Firestick. And to make matters worse, he drilled an unnecessary hole in my guest bedroom because he [Edited: "Inflammatory"] did not account for my patio outside. so I have an extra hole in my guest room that I need to patch up and I am being charged $100?! [Edited: "Inflammatory"]. I should not have to pay anything because the issue was not even fixed AND the [Edited: "Inflammatory"] worker drilled a hole in my wall !