Direct message with support

Hello @user_kg24u5 seems as if you need help with your account. Can you please send a Direct message with the name and address of your account? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

It was a pleasure, @user_kg24u5 working with you in private and getting you taken care of. -Richard

Closing solved topic.