Visitor
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2 Messages
Direct message to Xfinity support
I am extremely upset with my interaction with the Xfinity team tonight. I called to just add red zone to my service for the football season. The agent ended up changing my entire plan that I was grandfatherd into and completely [Edited: Language]. When I called back I got no help at all. I ended up calling 4 different times and no one helped me or would even let me speak to a supervisor. It was the worse customer service I have ever received. And I can even find an email for someone to complain to. And god forbid there be a phone number so I can speak to a human.
EG
Expert
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113.3K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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534 Messages
7 days ago
Hi there @user_xamsc6 thanks for reaching out to our Xfinity Community Forum for support. We sincerely apologize for the experience you had with our team tonight. It is completely understandable why you are upset and frustrated. I'd feel the same if it was me.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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