Direct Message post

Posting to access direct message

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XfinityMarcus

Official Employee

•

2.1K Messages

5 months ago

user_a30wgt thank you for using the Xfinity Community Forums. What exactly can we assist you with today?

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user_5ifj7r

Visitor

•

1 Message

I do not see any assistance to find the elusive "New Message Icon" anywhere..

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2 hours ago

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XfinityJoe

Official Employee

•

1.2K Messages

@user_5ifj7r

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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