Visitor
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1 Message
Direct message please
I’ve been having major troubles with my Wi-Fi feature from my rented modem for 6weeks. Every time I have to reset all my devices because Wi-Fi connection is intermittent or disconnected. When I scan speed on app or reset modem - speed is allegedly 113%. I believe I have to swap out my modem. This has nothing to do with the Xfinity outage that was posted in the last 24 hours. My Wi-Fi drops frequently. I work from home which is obviously inconvenient. My Xumo boxes need to be rebooted at least two times a day. Just tired of the issue when “everything” looks “fine”.
Deb Tshudy
XfinityQuemekia
Official Employee
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656 Messages
4 hours ago
Hey there @user_252ae4 I apologize for the major troubles you've been having with your Wi-Fi over the last six weeks. It's incredibly frustrating and inconvenient to have intermittent connections and frequent drops, especially when you work from home. The fact that the issue persists despite showing good speeds on the app, and that you have to reboot your devices and Xumo boxes so often, indicates a deeper problem that needs to be properly addressed.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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