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user_alnejk
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Thursday, July 23rd, 2026 7:45 PM

Direct message Customer service

I was wondering how to direct message customer service the people on the phone do their best but I don't think we understand each other 

Thanks for your time and attention 

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6 hours ago

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XfinityAlfonso

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11 hours ago

Hello user_alnejk thank you so much for reaching out here via our Xfinity Forums! We are always happy to help, but can you please let us know what the main issue is( in general terms for the public side of the Forum)? 

 

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user_alnejk

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I would like to see if you're offering any deals for current customers I usually renew my contract to get the discount when the old contract ends 

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11 hours ago

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XfinityAlfonso

Official Employee

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OK, I see! We're always happy to help with that! When talking with our previous agents, had they made offers to you of new plans available, and have you had a chance to look over offers on our Xfinity Plan Builder? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 hours ago

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user_alnejk

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10 hours ago

I have all xfinity services tv internet home phone home security and mobile phone usually have to go thru xfinity home to make changes and when I look at promos on my own it is only for new customers 

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