1 Message
Direct message about customer service at specific store
I'm trying to give a review of a customer service experience and need advice where to enter that information.
1 Message
I'm trying to give a review of a customer service experience and need advice where to enter that information.
XfinityBillie
Official Employee
•
3.3K Messages
5 months ago
@user_jpo2yj Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would be more than happy to take you feedback regarding the experience you had with one of our representatives and ensure it gets to the correct team. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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