Digging Up Yard with No Notice, Over a Month!

About a month ago I was working from home, which I do every Monday and Friday (this is also why I pay extra for the top internet speed) when my Internet dropped.  Then it was spotty for about an hour.

When work was done I came up from my home office and saw that there was a cable in our small ditch.  I received absolutely no notification that this was going to happen at all.  No call, no letter, no email, nothing.  Nothing in the app.  That's annoying, as we live outside the city and have to mow and maintain this chunk of our property.  Hopefully it will be quick I foolishly thought 

A few weeks later, we ate our family Sunday dinner as it grew dark.  Around 7-8 PM my daughter (7) started to get edgy because there was a truck with flashing lights in our yard.  So I went out to see what was happening (have I mentioned no notice at all?) and a woman in the truck let me know that her boyfriend is being contracted by Comcast to bury this cable and is marking your yard.

So now I have some dude and his girlfriend, in our yard, in the dark, on a Sunday milling about.  Not Comcast, but this guy Comcast contracted with.

That was a few weeks ago.  Today, yet again with no notice, on a Saturday at noon a crew came and started digging up the yard.  They aren't a Comcast crew, but again contractors from another city.  They dug out out the grass in our yard, but at least they buried the cable.  Except they did not.  The bloody cable is still in our way and we now have a patch of yard with no grass.

I understand the right to maintain lines, but that comes with communication and there has been none.  This also doesn't mean that some guy shows up far outside of business hours, startling my family, with HIS NON-EMPLOYEE GIRFRIEND because they were in the area.  Destroying my yard on the weekend, taking out my Internet with no notification.  It all feels privacy-invading and boundary crossing.

I am already so frustrated with Comcast in general. I pay a ton for service, I have to drive 45 minutes away to talk to anyone, if I call them it's a two hour hell of someone from another country pretending that they are not, it's incredibly frustrating.  It would be one thing if we were notified and this was happening quickly and done, but it's drug out for a month.  I'm incredibly irritated and frustrated, why pay so much money to be treated so poorly.