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user_dfc482
1st Topic

4 Messages

Friday, July 21st, 2023 11:55 PM

Closed

Didn’t receive my self install kit

I had ordered the 800mb internet and did not receive the package. I’m currently moving into this apartment and the leasing office said they did not find a package. I checked with UPS as well everything says delivered. I also switched apartments to a single so there is no way of me going back to the old one to see if it is there but I would like to see if I could possibly get a replacement 

Question

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Updated 

2 years ago

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XfinityMarcos

Official Employee

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2.2K Messages

2 years ago

Hello @user_dfc482, congratulations on the new place 🙌. I hope your move went by smooth, and you stayed relatively cool lol. You've come to the right place for all of your account needs, our Forums team has all the tools for help you out. If you need your equipment fast, the quickest way would be visiting your nearest Xfinity Store. If you go that route, I would also suggest Scheduling an Appointment, that way you have some dedicated time and cut down on any potential wait times. Beyond that, I would need to get access to your account in order to view your order and see what steps we need to take next. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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user_dfc482

4 Messages

@XfinityMarcos​ it’s not letting me message you. This is quite frustrating since I have no internet. 

2 years ago

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XfinityMarcos

Official Employee

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2.2K Messages

2 years ago

@user_dfc482, Are you sending that message to me directly, or to "Xfinity Support"? 

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user_dfc482

4 Messages

@XfinityMarcos​  Well if I have to contact support through the phone ion think ima be able to do that. Last time I was on the with a robot for 27 minutes trying to talk to someone. So I was trying to message you but I’m assuming you can’t message an official employee. 

2 years ago

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XfinityMarcos

Official Employee

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2.2K Messages

@user_dfc482, you'll need to send a message to "Xfinity Support" and then I'll be able to look at your account to view the current status of your order. I promise I have your back and will stick with you until we find a resolution. Can you confirm if you're sending a message to "Xfinity Support"? If you are and still having issues sending your message, are you getting any error messages? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dfc482

4 Messages

@XfinityMarcos​ I am trying to fix this situation. Yes I’m trying to get a hold of support.

2 years ago

0

XfinityXanadu

Official Employee

 • 

300 Messages

Are you signed into your account here on the forums before you open the direct messaging option?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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