Didn’t Receive Modem

My Xfinity now modem was mailed to my address but for some reason fedex said they couldn’t deliver it and returned it to sender. It is now back with Xfinity at the original destination. How can I have it mailed again?

Responses

XfinityShawn

Official Employee

•

1.6K Messages

1 day ago

user_qf7fj9 My team can help you with your equipment concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_qf7fj9

Didn’t Receive Modem

XfinityShawn

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