1 Message
Didn’t get to finish customer service survey
Hi! I had a good customer service experience with a live chat agent but I only got to rate them for one survey question before U accidentally selected Download Transcript at the end and the survey was cut off. How can I go about making sure to praise this agent?
XfinityKei
Official Employee
•
1K Messages
16 days ago
@user_orrc7m Thanks so much for filing out the survey! We appreciate you for taking time from your day to submit it. We do not have a way to resend that link but our Xfinity App has a section for feedback.
I can also send off that feedback for you. Please send us a direct message.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message you further?
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