Didn't Add Apt Number for Order

Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!

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XfinityEva

Official Employee

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2.6K Messages

2 hours ago

Hi there and welcome! @user_0tq39p How long ago did you place the order? Did you already receive a confirmation?

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user_0tq39p

Visitor

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2 Messages

Thank you! I placed it around 6 and yes I got a text confirmation.

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1 hour ago

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XfinityShawn

Official Employee

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2.6K Messages

user_0tq39p We can help get a serviceability ticket created to get the apartment number added on our end.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

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47 minutes ago

Customer Service

user_0tq39p

Didn't Add Apt Number for Order

XfinityEva

user_0tq39p

XfinityShawn

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