2 Messages
Did Xfinity tell you your phone would be free?
I was told this and now I want out of their unreliable mobile service but found out we would be stuck paying for the phone that they said was free. The phone my hubby had was not compatible. We would have gladly bought a compatible phone. Xfinity can be so deceptive. This is not my first time be taken advantage of by them.
XfinitySheila
Official Employee
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1.1K Messages
2 years ago
@user_f5002d
Hi there! Glad you reached out. This is not the experience we hope any of our customer to have. There are certain term conditions which must be met under new offers, I am happy to review these with you to ensure we fully meet any promises made.
Please send me a private message with your name and address to get started.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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user_b5goc5
2 Messages
1 year ago
Yes, I was told the same thing and they were lying....
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