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user_7nozrr
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Thursday, July 2nd, 2026 4:33 AM

Did not receive package

I ordered same day delivery for wifi including equipment at 12pm today. I got a notification at around 9:45pm that it was delivered, and there was nothing there. Even the photo is just a blurry picture without any resemblance of a package in it. Definitely did not receive it and wanted internet set up today but that did not happen. 

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4 hours ago

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XfinityVianney

Official Employee

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2.7K Messages

4 hours ago

 

user_7nozrr, Thank you for reaching out. I'm sorry to hear about the trouble. I ask that you reach out privately so we can cover the details of your account/shipment. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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