1 Message
Did not receive modem
When I purchased xfinity internet I only received the cable.I did not receive the router.I did not receive the modem box
1 Message
When I purchased xfinity internet I only received the cable.I did not receive the router.I did not receive the modem box
XfinityOrlandoM
Official Employee
•
1.4K Messages
1 month ago
@user_ethou3
Thanks for reaching out to us, as a customer myself I would not be happy if I ordered Internet service and did not receive the modem, the fastest way to get a modem is to go to one of our local Xfinity stores but if that's not an option for you I can ship you out a new modem, to get started please send me a direct message
To send a message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0