Did Not Receive Military Appreciation Prepaid Card even though it shows Qualified and Emailed.

Hello,

According to the incentive tracker, I should of received a $180 prepaid card on August 3rd for the military appreciation offer. I looked in every folder on my email, including spam and junk. Did not receive any email from yourcard@xxx.com. I called the number and its just robot voice. I need a resolution please.

Responses

XfinityBenjaminM

Official Employee

•

2.1K Messages

10 months ago

user_04n3ha Hi there! Thank you for reaching out to us here on our Community Forum. Thank you for your service and we'll be happy to look into this for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_04n3ha

Did Not Receive Military Appreciation Prepaid Card even though it shows Qualified and Emailed.

XfinityBenjaminM

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