Good afternoon rockingchair47. Have you received any additional communications regarding the line being replaced? We do maintenance and upgrades from time to time to ensure that all lines, and equipment are in the best working condition.
I was on the phone for hours with Xfinity. Not one person I spoke to could tell me where the order came from or why it was made. Our cable is brand new, only installed 3 months ago. No one else on our street was having a new cable laid. The whole neighborhood is brand new service. Doesn't make sense.
Sorry, what I was asking was where were you informed of the cable needing to be replaced? Did you get a text message, or email, or direct call stating this needed to occur?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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114K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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669 Messages
23 days ago
Good afternoon rockingchair47. Have you received any additional communications regarding the line being replaced? We do maintenance and upgrades from time to time to ensure that all lines, and equipment are in the best working condition.
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