1 Message
Did agreement go through on live chat?
Hi, I had a wonderful experience with a live chat agent yesterday and we came to an agreement about my past due bill and current suspension of the mobile and reduce the rate by quite a bit and he told me not to look at it until 12 hours later it would then be posted on my account and it is not. Is there any record of the chat and what he said would happen to his name was Alex a live chat agent I was told. I hope you didn’t lie to me. I have an outstanding bill that includes a $100 service charge and he told me that he would waive that charge because I did not even know there would be a charge. And it was service on the line! So I hope this can be figured out. I also have my Mobile was suspended and he told me not to pay anything for at least a day when it is all posted on my account. So everything is as it was before I made the call which took about three hours. Very pleasant experience but now if I’ve been lied to just deceitful!
EG
Expert
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109.5K Messages
4 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4K Messages
4 days ago
Hello user_c9syyu, thanks for taking the time to reach out on our Community Forum. We appreciate you being a customer with us, and your billing concern is important to us. My team is here to help and would love to further look into the promotional agreement, as well as the $100 service charge. We certainly want you to keep the feeling of having a pleasant experience, and we promise to help you get this all sorted out.
Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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