Visitor
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2 Messages
Diamond rewards Peacock
I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after the setup, I tried login into peacock, it says I'm no longer a subscriber and my rewards tier is gone. Please help!
XfinityQuemekia
Official Employee
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833 Messages
10 hours ago
We truly appreciate you taking us with you on your move @PLuong86! Xfinity Rewards status is based on your total tenure and should not reset when you move. The issue is likely that your new service address hasn't been linked to your existing Xfinity ID profile.
To confirm, has your Xfinity ID been linked to your new account and shows your diamond rewards status?
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