Visitor
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1 Message
Diamond rewards Peacock Premium benefit no longer working
My diamond reward of Peacock Premium stopped working several months ago. Calls to customer support have yielded much frustration but no solution. Your help in resetting my free subscription would be greatly appreciated.
XfinityJon
Official Employee
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1K Messages
10 hours ago
Good evening klreednc. We can certainly look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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