Diamond reward

Hi, @user_d325de. Thank you for taking the time to reach out to us. It would be my pleasure to assist you with your question. Just to ensure that I answer your question as accurately as possible. Could you please elaborate on what you're trying to trace? 

I want to claim my reward

@user_ab1371 Hello and thank you for reaching out to us here on the Xfinity Forums! I hope your day is going great so far. You can redeem your Xfinity rewards at anytime by clicking here https://comca.st/3fn6rub. Please let me know if that works for you, or if you have any issues!

Hello, @nancu! Thank you for reaching out to our experts on our Xfinity Community Forum! I apologize that the experience you had in the hone earlier wasn't helpful. Our team works around the clock here to solve customer issues and we would love to help you with your Xfinity Rewards Status.

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

Thanks and I look forward to seeing your new post!

Hello @nancu! Thank you for taking the time to create a post about this issue! I can imagine this has been a frustrating situation for you so far, but you are in the right place for help with your Xfinity Rewards status.

Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
6. Press Enter to send your message

I look forward to working with you soon!