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Marcy1254
1st Topic

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2 Messages

Friday, March 25th, 2022 12:38 AM

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Diamond Reward still waiting

I redeemed my Diamond reward speaker but never received it nor heard anything about it. 

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3 years ago

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XfinityAngie

Official Employee

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1.8K Messages

3 years ago

@Marcy1254, Due to shipping delays, the speakers were shipped out later than expected. The speakers would have shipped either on February 21 or March 21. It can take up to 8 weeks for them to arrive. We appreciate your patience. 

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Marcy1254

Visitor

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2 Messages

@XfinityAngie​ Thank you. That’s all I wanted to know. 

3 years ago

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user_39991e

Visitor

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1 Message

3 years ago

I am also awaiting my Diamond reward speaker ordered on December 28, 2021. Is it possible to reach a human by phone at Xfinity on this issue?

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CCChelseaA

Problem Solver

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637 Messages

Hello and Happy Thursday!
Thank you for reaching out to our team via our very own community here!
We love that you're enrolled in our awesome Xfinity Rewards program, and can most certainly help out with getting to the bottom of finding out about your speaker! 
If you would prefer, we do have our support team that can be reached by calling 800-934-6489. However, we are also here to help too!
If you'd like, please feel free to send a message our way using the steps outlined below and please be sure to include your first and last name, and full-service address! 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

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