Diamond Reward Status

I am currently Platinum and wondering what Diamond members get that Platinum doesn't.

I've been a customer since 1990, but because of a name change, I am listed as having only been a customer since 2014.

I'm wondering if it's worth the trouble of getting them to change me to Diamond. What am I missing out on?

Responses

EG

Expert

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110.4K Messages

2 years ago

The concern is not "Community Knowledge Base" help related. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CCDevinC

Contributor

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473 Messages

2 years ago

Hi there @RobTwohy Thanks for taking the time out of your day to reach out to Xfinity on Forums! With the Xfinity rewards, the higher the tier, the more rewards you get.

When you changed the name do you know if you have ever disconnected services for more than 90 days at any point since 1990?

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RobT106

New Poster

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5 Messages

@XfinityDevinC there was no Disconnection, it was just moved from one name in the household to another. They made me create a whole new account.

2 years ago

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CCAaron1

Problem Solver

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954 Messages

Let's get your account pulled up and take a look. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

Customer Service

RobT106

Diamond Reward Status

EG

CCDevinC

RobT106

CCAaron1

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