Visitor
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3 Messages
Diamond Perks
What's the point of having perks when the only ones that are really anything more than a contest entry, an activity pack, or a percentage off of something like Universal Studios is gone 15 mins after they drop? I've been a customer for over 20 years and I can barely use any of these so-called perks. Go back to the way it was before you manufactured scarcity. I have notifications on but they often don't push out until they're already gone. #1, why can't you send a text out when they drop and #2, can we opt out and save some money? It just feels like the whole rewards thing is pretty disappointing.
XfinityDuron
Official Employee
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774 Messages
1 month ago
We do apologize if you were not able to receive an of the Universal Studios tickets. Unfortunately, those tickets were first come, first served. We will take your advice into consideration for future giveaways. I do hope you have an amazing rest of your day.
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wlmh
New Poster
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5 Messages
7 hours ago
Correct, it's clear they changed the program to provide very few actual rewards so you have to try immediately at 12:00a EST on Thu and be lucky. Just a marketing gimmick now, not a real rewards program.
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