Visitor
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2 Messages
Diamond Peacock benefit CLAIMED, but no subscription or activation
I am an Xfinity Diamond member. Peacock Premium at no extra cost appears as CLAIMED twice in Membership, but the Subscription Hub for the same Xfinity account says “No subscriptions.” There is no Activate button, and StreamStore only offers paid packages.
Peacock support said they corrected my Peacock account, but the Xfinity activation page still says “not eligible” and the Hub remains empty. I do not remember the redemption date, and the membership support form requires an exact date that is not shown in my redemption history.
Please review the Diamond Peacock entitlement, correct or reprovision the benefit if needed, and provide a working activation link and a support case reference. I prefer a written response in Spanish by email. Please help restore the included benefit without adding a paid plan or charges. I can provide account verification privately when an official employee requests it.
user_94e0un
Visitor
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2 Messages
5 minutes ago
Update, October 24: Peacock support has replied and requested a screenshot showing active and inactive subscriptions after selecting Manage Your Subscriptions.
Xfinity now returns Access Denied after I select my current account. This happens when opening both the Subscription Hub (www.xfinity.com/yoursubscriptions) and the Manage streaming apps link (www.xfinity.com/digital?qcoflow=manage-em). The normal account page also returns the same error, so I cannot reach the requested subscription list. I sent the current error screenshot to Peacock.
Please review the included Diamond Peacock entitlement and restore a working activation path without additional charges. Please provide the next step and an official private channel for any account verification. I prefer a written response in Spanish. Thank you.
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