Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not worked. Help is needed! Thanks in advance!

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XfinityJohnG

Official Employee

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2.9K Messages

4 hours ago

Thank you for reaching out to our team. Have you attempted to log into that subscription through the https://www.xfinity.com/yoursubscriptions site with your User ID and password?

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user_h1rtbw

Visitor

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3 Messages

Yes. It shows ESPN unlimited but not Peacock Premium.

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4 hours ago

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XfinityJohnG

Official Employee

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2.9K Messages

Okay, thank you very much for checking on that for me. I will be happy to take a look at the account from my end to see if we can get that taken care of. Can you send me a direct message with the full name and complete address for your service? To send a direct message.

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_h1rtbw

Visitor

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3 Messages

Thank you. I will do that.

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4 hours ago

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Customer Service

user_h1rtbw

Diamond Member--Can't get Peacock activated

XfinityJohnG

user_h1rtbw

XfinityJohnG

user_h1rtbw

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