Visitor
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2 Messages
Diamond Member Peacock Premium activation
Hello,
I am a Diamond Xfinity Rewards member looking for assistance activating my Peacock Premium offer.
Here is what is happening:
• Current Status: In my Xfinity Rewards portal, the Peacock Premium reward shows as Redeemed.
• The Issue: When I go to the Xfinity StreamStore or ://xfinity.com to complete the setup, the activation banner does not appear, and I am unable to link my account.
• Troubleshooting Already Completed:
• Confirmed I am logged in with the Primary Xfinity ID.
• Cleared browser cache/cookies and tried multiple browsers in Incognito/Private mode.
• Contacted Peacock Support directly, and they confirmed there is no active entitlement on their end and advised that Xfinity needs to push the activation link/entitlement through.
Could an Official Employee please check my account entitlements and re-push the Peacock activation banner so I can link my account?
Thank you!
XfinityBillie
Official Employee
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4.6K Messages
1 day ago
@user_b84n31 Thank you for taking the time to reach out to us here on our Xfinity Forums. I appreciate you detailing out all the troubleshooting that you have already attempted. I'm happy to look into this further and help you get access to the amazing programming Peacock offers. Pkease send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
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• Press Enter to send your message
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