Visitor
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2 Messages
Diamond Level - Peacock Premium Offer Not Available
I am a Diamond level member. On 7/14/2026 I received an offer for free Peacock Premium. I followed the instructions on https://www.xfinity.com/support/articles/peacock-premium-offers which shows bundles and other individual services but no Peacock. Other postings in this community seem to have the same problem so I followed those debugging steps. With a clean, secure browser (to avoid any cache/cookie conflicts) I browsed to https://customer.xfinity.com/activate-peacock and entered my main credentials. The message I received was "We’re sorry, your account isn’t eligible for this Peacock offer". Might there be an issue with my account setup? This account was established in 1993 so it has seen a lot of conversions.
Thanks.
XfinityThomasC
Official Employee
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3.5K Messages
10 hours ago
Hello @dmarkrobinson when activating your Peacock subscription did you follow these exact steps for Diamond Xfinity Members:
If you're an Xfinity member with eligible services and have received a special offer for Peacock Premium, visit the Xfinity membership website to redeem your offer:
If you already have a paid Peacock subscription, you may need to cancel your existing subscription and wait until the end of the billing cycle before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.
If you've covered all the bases on these steps have you then reached out to https://www.peacocktv.com/help for addtioanal assistance?
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