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dmarkrobinson
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Sunday, July 26th, 2026 3:49 PM

Diamond Level - Peacock Premium Offer Not Available

I am a Diamond level member.  On 7/14/2026 I received an offer for free Peacock Premium.  I followed the instructions on https://www.xfinity.com/support/articles/peacock-premium-offers which shows bundles and other individual services but no Peacock.  Other postings in this community seem to have the same problem so I followed those debugging steps.  With a clean, secure browser (to avoid any cache/cookie conflicts) I browsed to https://customer.xfinity.com/activate-peacock and entered my main credentials.  The message I received was  "We’re sorry, your account isn’t eligible for this Peacock offer".  Might there be an issue with my account setup?  This account was established in 1993 so it has seen a lot of conversions.

Thanks.

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10 hours ago

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XfinityThomasC

Official Employee

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11 hours ago

Hello @dmarkrobinson when activating your Peacock subscription did you follow these exact steps for Diamond Xfinity Members:

 

If you're an Xfinity member with eligible services and have received a special offer for Peacock Premium, visit the Xfinity membership website to redeem your offer:

  1. Log in to your Xfinity membership account.
  2. Click on the benefit titled Get Peacock Premium at no extra cost.
  3. Choose Get This Benefit and follow the steps provided.
  4. You’ll then receive an email with instructions on how to activate your offer.
    • It may take a few hours to receive the email.

If you already have a paid Peacock subscription, you may need to cancel your existing subscription and wait until the end of the billing cycle before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

 

If you've covered all the bases on these steps have you then reached out to https://www.peacocktv.com/help for addtioanal assistance? 

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dmarkrobinson

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I followed the instructions, but for step #2 I do NOT see "Get Peacock Premium at no extra cost."  The page has an Xfinity Mobile promotion at the top and various other offers below but no Peacock.

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10 hours ago

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XfinityThomasC

Official Employee

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3.5K Messages

@dmarkrobinson thank you for letting me know your process and the step that was missing. Let's check into that. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 hours ago

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