Visitor
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1 Message
Diamond Customer of 13+ Years — Request for Internet Pricing Escalation
I'm a longtime Xfinity customer (13+ years) and Diamond member requesting an escalation regarding internet pricing.
I recently moved to internet-only service and am paying $95/month for 500 Mbps. However, Xfinity is advertising 1 Gig service for $60/month with a five-year price guarantee for new customers at my same address.
I've already discussed this multiple times with the Loyalty team and checked the offers available in my account, but was told $95/month is the best available rate.
I understand that new-customer promotions have eligibility restrictions, but it's disappointing that a longtime Diamond customer pays $35 more for half the download speed.
Could an Xfinity representative help escalate this for a review of available pricing accommodations? I'm happy to provide account details privately.
Thank you.
XfinityJulie
Official Employee
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12 Messages
2 hours ago
@norinc thank you for your long tenure with Xfinity, we certainly appreciate your loyalty and Diamond membership. And thank you for reaching out to us on the Xfinity Forum, I will do my very best find a solution that works for you.
You are correct in that there are eligibility restrictions for new customers, but I can certainly review specific options available to you. As you mentioned you have already spoken several times to our Loyalty team and others, I would like to hop right in and review what we can offer. I may also have other options to reduce your overall household budget with our Xfinity Mobile service, you may see very significant savings.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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