Diamond Customer for 30+ years now retired requesting help to lower monthly bill

Good evening @rsdiol, and thank you for reaching out on our Forums today, we appreciate you being a long time valuable customer for over 30-years, that's amazing! Our team will be happy to help review current promotions with you to see how we can help get your bill down. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further! 

I've been a DIAMOND CUSTOMER for going on 40 YEARS and have found that the DIAMOND CUSTOMER means nothing to them other than you keep paying your bill.  When I try to look for a DEAL by myself, I get a message to call their number because "MY ACCOUNT NEEDS SPECIAL TREATMENT" You will lower your speed, but they will raise your bill somewhere else under the guise of higher rates to them.  I've lower speed, changed, channel package, paid through bank account (to save &10/mo) and my bill has gone from under $200/mo. to $268/mo. over a couple years, for the same services.  Everytime I call, I spend a couple hours with an agent, only to be told the only way to lower my bill is to ADD their Mobile Phone service.  Good Luck !!  Enjoy your retirement.

I've been a DIAMOND CUSTOMER for alomst 40 years.  Mainly because there is NO competition.  My bill over the last couple of years has gone from less than $200/mo. to $268/mo.  Everytime I go on line to look for a DEAL myself, it won't let me.  Instead I get a message that says "my account needs SPECIAL attention" and call this number or chat with an agent.  I have spent hours with different agents and I always get the same answer.  I can lower my bill by ADDING their MOBILE Phone service. There are NO DEALS and being a DIAMOND CUSTOMER means nothing to them except it shows you have LOYALLY PAID your bill.  GOOD LUCK !! and enjoy your retirement.