Diamond benefits

Hi there! Thank you so much for taking the time out of your Thursday to reach out. I can definitely understand the inconvenience caused by this, which has taken nearly three weeks without getting resolved. I am sorry to learn about this experience. As a Diamond Rewards member, you’re absolutely right to expect access to Peacock Premium at no additional cost, and I understand how frustrating it is when a benefit you’ve earned isn’t working as expected. You've come to the right place. We are experts in resolving reward redemption concerns over social media. We can help. I want to make sure we both align on how the offer works, and then we can jump in to help if something isn’t activating correctly.

Diamond and Platinum Xfinity Rewards members can redeem Peacock Premium by:

1. Logging in to their Xfinity Rewards account at xfinity.com/rewards
2. Making sure they’re signed in using the primary Xfinity ID and password
3. Selecting the Peacock Premium reward and following the on‑screen steps
4. After redemption, watching for an activation email with instructions to finish setup

Important notes that commonly cause issues:

• If there is an existing paid Peacock subscription, it usually needs to be canceled first before the free Premium offer can activate
• The benefit remains active as long as your Diamond or Platinum tier status is maintained

You can also find helpful details here. Please let us know if you have gone through all the steps and still need help with this. We appreciate you being a Diamond member, and we want to make sure you’re able to enjoy all the benefits that come with it.