Good evening, user_b3cqxp! Thanks for being a part of our community and reaching out about having no dial tone. We are happy to further help! Have you already reset the modem and phone? Did you check that the telephone line is snugly connected to Tel 1 on the back of the modem?
If you already checked all of that, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
2.9K Messages
3 days ago
Good evening, user_b3cqxp! Thanks for being a part of our community and reaching out about having no dial tone. We are happy to further help! Have you already reset the modem and phone? Did you check that the telephone line is snugly connected to Tel 1 on the back of the modem?
If you already checked all of that, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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