1 Message

Tuesday, December 24th, 2024 9:06 PM

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DFPLN4000 When Adding Unlimited Data

I need to add unlimited data to my internet service and I cannot do so via the website or the virtual assistant's link. I receive error code DFPLN4000. can someone please help me add this to my account.

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Official Employee

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1.9K Messages

1 year ago

@user_945j79 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

(edited)

Expert

 • 

115.3K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.8K Messages

1 year ago

It was a pleasure, @user_945j79 working with you in private and getting you taken care of. Please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be here for you.-Richard

(edited)

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