Visitor
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2 Messages
DFPLN4000 Error while trying to add Unlimited Data
While trying to add unlimited data with own equipment through http://xfinity.com/buy/plan/checkout/XFINUDAT the page changes to https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000
XfinityKei
Official Employee
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2.5K Messages
4 years ago
Hi @MfamPenguin,
Thanks for reaching out to our Community for assistance! I can help you with adding unlimited usage to your service. Please send our team a direct message to make this change on your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See DM for an example.
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