Visitor
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1 Message
Device upgrades
Im unable to do upgrades on the account i have paid my bill on time and had summit a ticket and to no resalution if this doesnt get fixed i will be canceling all services thru xfinity
Visitor
•
1 Message
Im unable to do upgrades on the account i have paid my bill on time and had summit a ticket and to no resalution if this doesnt get fixed i will be canceling all services thru xfinity
XfinitySean
Official Employee
•
260 Messages
10 hours ago
Thanks for taking time out of your day to post on our community forums, user_tjkbnp! Sorry to hear that you haven't been able to upgrade your device. We'd be happy to look into your account and the status of that ticket to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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