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user_liexeo
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2 Messages

Wednesday, December 24th, 2025 3:25 PM

Device upgrade orders never delivered

Please cancel and refund for device orders that was never delivered by FrdEx. It’s almost 30 days and instead my account was charged for device upgrade 

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2 hours ago

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user_liexeo

Visitor

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2 Messages

3 hours ago

Simple device upgrade orders placed on 11-26/2025 for Iphone17 and FedEx never delivered. The tracking shows ready to deliver since 12/9/2025. Upon approaching Xfinity support on chat they re-ordered another device . However agent lied and in reality added a new line that I never asked. Please cancel all orders and refund the device upgrade and other charges back to my account 

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XfinitySara

Official Employee

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2.2K Messages

2 hours ago

Hello, @user_liexeo! Thank you for bringing this Xfinity Mobile concern to our attention by creating a new post to get started. We'll most likely need to involve our Executive Resolutions team, and we're happy to take a look! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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