Device Unlock

Hi, I'd like to request a manual unlock for my phone on my Xfinity Mobile account.

Here's why I believe it's eligible:
- The device is paid off in full
- It's been activated for more than 60 days
- My account has no past-due balance
- The phone has never been reported lost, stolen, or flagged for fraud

Despite meeting these requirements, it hasn't unlocked automatically. Could you please process a manual unlock and provide a case ID and expected timeframe? Thanks for your help.

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XfinityBenjaminM

Official Employee

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3.2K Messages

3 hours ago

user_8thjwr Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your Xfinity Mobile device unlock request. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_8thjwr

Device Unlock

XfinityBenjaminM

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