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user_bpv4q9
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Monday, July 6th, 2026 2:18 PM

Device payment statement

I been trying to get a statement which reflects my device payment from the support team for a while and till date I did not receive it. Went to the store multiple times and called the customer service team multiple times but no use. Need help with this immediately as I need to submit this statement by today eod to my new carrier to Get it reimbursed. My phone no is [Edited: "Personal Information"]

need help urgently. 

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11 hours ago

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XfinityChristy

Official Employee

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2.9K Messages

28 days ago

 

user_bpv4q9 Hello and thank you for reaching out via our Xfinity Subreddit. I can imagine how stressful this is with your deadline coming up today.I'm sorry you've had to make multiple calls and store visits without getting the document you need. Let's take a look and see if we can help. For your privacy, please send us a

[Removed Incorrect Link]

with your name and account information, since personal details shouldn't be posted publicly. 

 

(edited)

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user_bpv4q9

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4 Messages

I just did, but not sure if it worked

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28 days ago

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XfinityChristy

Official Employee

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2.9K Messages

 

user_bpv4q9 I am not seeing a Modmail Message associated with this post. Are you about to copy and past this link in your search bar and go from there to send a message?   
 
[Removed Incorrect Link]

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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28 days ago

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user_bpv4q9

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4 Messages

It was sent with this id

Amazing_Anywhere_644

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28 days ago

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XfinityChristy

Official Employee

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2.9K Messages

Oh goodness, I just realized what happened. 🤦‍♀️ I had a human moment and sent you the Reddit link instead of the Xfinity Community Forums link. My apologies for the mix-up!

Let's try this instead: 😊

 

Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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28 days ago

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user_bpv4q9

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4 Messages

I just sent the message

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28 days ago

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user_fu5oat

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2 Messages

12 hours ago

Hi, I’m at the same situation. Did you get your device statement? If yes, please can you let me know how did you get?

(edited)

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XfinityJon

Official Employee

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1.6K Messages

Good afternoon user_fu5oat were you looking to view your remaining device payments for an Xfinity Mobile device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 hours ago

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user_fu5oat

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2 Messages

Yes, my new provider is asking me for the device payment statement 

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11 hours ago

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XfinityJon

Official Employee

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1.6K Messages

Okay, thank you for clarifying. Here are the steps on how to locate that information.

To locate your Xfinity Mobile device payments, you can do so online or through the Xfinity app.

 

Online:

 

Log in to your account using your Primary or Manager’s Xfinity ID and password.

Click Devices.

Scroll to the desired device to view payment options.

 

Xfinity App:

 

Open the app and sign in.

Tap Devices.

Scroll to the device to see payment options.

You can view details like monthly payment amount, remaining payments, and payment history in both methods.

 

Here is where you can find this information, and more. Please let me know if this helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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11 hours ago

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