Device payment statement

I been trying to get a statement which reflects my device payment from the support team for a while and till date I did not receive it. Went to the store multiple times and called the customer service team multiple times but no use. Need help with this immediately as I need to submit this statement by today eod to my new carrier to Get it reimbursed. My phone no is [Edited: "Personal Information"]

need help urgently.

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XfinityChristy

Official Employee

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2.9K Messages

2 hours ago

user_bpv4q9 Hello and thank you for reaching out via our Xfinity Subreddit. I can imagine how stressful this is with your deadline coming up today.I'm sorry you've had to make multiple calls and store visits without getting the document you need. Let's take a look and see if we can help. For your privacy, please send us a

[Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity)

with your name and account information, since personal details shouldn't be posted publicly.

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user_bpv4q9

Visitor

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4 Messages

I just did, but not sure if it worked

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1 hour ago

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XfinityChristy

Official Employee

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2.9K Messages

user_bpv4q9 I am not seeing a Modmail Message associated with this post. Are you about to copy and past this link in your search bar and go from there to send a message?

(https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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57 minutes ago

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user_bpv4q9

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4 Messages

It was sent with this id

Amazing_Anywhere_644

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53 minutes ago

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XfinityChristy

Official Employee

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2.9K Messages

Oh goodness, I just realized what happened. 🤦‍♀️ I had a human moment and sent you the Reddit link instead of the Xfinity Community Forums link. My apologies for the mix-up!

Let's try this instead: 😊

Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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48 minutes ago

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user_bpv4q9

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4 Messages

I just sent the message

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42 minutes ago

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Customer Service

user_bpv4q9

Device payment statement

XfinityChristy

user_bpv4q9

XfinityChristy

user_bpv4q9

Amazing_Anywhere_644

XfinityChristy

user_bpv4q9

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