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user_tyrdvy
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Visitor

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5 Messages

Wednesday, August 19th, 2026 5:12 PM

Device Payment Plan eligibility

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

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15 minutes ago

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XfinityEmilyB

Official Employee

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3.1K Messages

2 hours ago

 

user_tyrdvy Welcome to our community forum! Thank you for reaching out so we can answer your questions about the Device Payment Plan. How long have you been an internet customer? When is the last time you upgraded your Xfinity Mobile phone? 

 

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