Visitor
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1 Message
Device page messed up
So I swapped out my cable boxes and internet modem a few months ago. But my device page still shows my old boxes. Customer Care didn't help at all. Made tickets says I'll get a callback and nothing changes. I can't restart my boxes on the device page. It says my seconardy box is offline but I can watch TV and go online. It also says my internet is offline to check my connection and it won't show my data usage. Customer Care is a joke tries to troubleshoot when this is a server issue. Can someone fix this?
XfinityThomasC
Official Employee
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3.1K Messages
3 hours ago
Hello, @user_zug5zv
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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