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user_1jg7n0
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1 Message

Wednesday, October 29th, 2025

Device is malfunctioning

My Xfinity gateway modem is no longer working. All of my devices are constantly losing Internet signal and when they are on the WIFI it is very slow. I run the diagnostic daily and reset the modem daily and it doesn't help. What can I do to get a replacement modem? 

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7 hours ago

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XfinityShawn

Official Employee

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2K Messages

23 hours ago

 

user_1jg7n0 Are you seeing any service interruptions from the Xfinity app? You can always get a replacement modem from your local Xfinity store as that would be the fastest option. 

 

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EG

Expert

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114.2K Messages

7 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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